Accessible Customer Service Policy

Purpose

The Accessibility for Ontarians with Disabilities Act, 2005 (the AODA) is a Provincial Act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.

Under the AODA, Ontario Regulation 429/07 entitled “Accessibility Standards for Customer Service” establishes accessibility standards specific to customer service for public sector organizations and other persons or organizations that provide goods and services to members of the public or other third parties.

This policy applies to all persons who deal with members of the public or other third parties on behalf of ISR, whether the person does so as an employee, agent, contractor, volunteer, student on placement or otherwise and all persons who participate in developing ISR’s policies, practices and procedures governing the provisions of goods and services to members of the public or other third parties.

The corporate policy for Accessible Customer Service is available for review. Please request policy PY-05.

Mike McCall, M.Eng., P.Eng., CD1
ISR CEO and Accountable Executive